EvoRent Mobile Support

Technical support

Email support@evorent.app with your agency name or EvoRent agency domain, a contact email, the affected feature, what happened, what you expected, and the approximate time. Include the app and Android or iOS version and a redacted error screenshot when available.

Never send passwords, one-time codes, access tokens, signature links, complete identity-document scans or unnecessary customer records. Share only what is needed to describe the issue.

Account access and basic troubleshooting

Staff login credentials and permissions are provided and managed by the agency or its administrator. EvoRent Mobile has no in-app staff signup. For a missing account, changed access or login issue, first ask the agency administrator to verify the account and agency address.

Check the internet connection and agency address, restart the app, and install an available official update. Check device permissions if scanning or notifications fail. Do not uninstall the app or clear its storage while you need unsynced drafts. The same owner can recover a draft before its 30-day inactivity expiry; logout does not extend that period.

Privacy, correction and deletion

Email support@evorent.app with a subject such as “EvoRent Mobile privacy request”. State whether you are agency staff or a rental customer, identify the relevant agency, and explain the access, correction or deletion request. Do not include document numbers or scans in the first message. Identity and authority may need to be verified before records are changed.

Removing account access is different from deleting personal information. Signed contracts, evidence and other business or legal records may need to be retained. A request or logout does not automatically delete every record, provider copy or backup. See the EvoRent Mobile Privacy Policy linked above for details.